How do I get started with AtHome?

It’s easy to search for a carer with AtHome

The easiest way is to tell us about your care needs via the ChatBot or this quick form or by calling us on 01275 402240.

if you would like to register yourself on our portal and start looking for care, you are also welcome to do so by following these simple steps:

1: Start by registering your email for an account Here to create your dashboard

2: AtHome will then match these requirements to the carers available based on the information you have provided.

3: Matched carers will then be presented as profiles on your dashboard

4: Once you have chosen a carer you can chat to them. If you are happy to book them, we can create your Client and Carer agreement to ensure all parties have a clear understanding of the care agreement between yourself and the carer

5: Once care agreements have been completed we will ensure both parties have a completed copy.

6: Your carer will invoice you weekly after care delivery, and you will pay them directly so you are sure what you carer is being paid.

7: We can then repeat the process with other carers so you are able to manage the care you need.

8: We encourage our clients and carers to communicate regularly

Relax knowing that you are completely in control of your care, budget, and rota.

FAQ - registering with AtHome

 

  • It is FREE to register with AtHome. We do not charge the client to register or view carers, you only pay for care when you book care. We are striving to make care more affordable, personalised and to give people needing care and their families control over how and where they source care. In addition, we want to keep the cost of supplying care as cost effective as we can.

  • It is FREE to register with AtHome. We do not charge carers or companions to register or use our service. We are striving to make it easier for clients and carers to work together.

  • Many care agencies charge up to 60% of the cost of the care as a fee.

    We believe we can do better.

    Our fees are the lowest in the sector at 15% for a long term booking, eg live in care, or 20% for a short term booking ie daily or hourly care.

    For short term care bookings there is a £100+ applicable taxes one off set up fee, for longterm care there is no set up fee.

    We really strive to offer you the best self employed carers at the lowet possible fee, to make care more affordable

  • We want to help everyone benefit from direct care soursing to reduce their care costs. Unfortunatly we cannot run this servcie for ree, as we must fund our innovative software, phone lines, insurance, carer insurance, marketing and salaries to name just a few.

    We have streamlined as much as possible to reduce the fees we charge, and we will continue to do so. We believe our low fee is very competitive, enabling clients to find care directly 24/7. We believe we offer the best possible solution for engaging self-employed carers and companions.

  • Our carers love us as we treat them which honesty and respect - just ask one! We offer self-employed carers and companions the opportunity to register completely for free with us. We don't take any of their wages like most other agenices and online platforms and we don’t discourage them from registering with any other agency. Why? Because we believe they will get the best experience with AtHome working directly with the client. Our competitive fees allows both carers and clients to negotiate fair rates for both parties. The money saved in agency fees with AtHome can be used to pay the carers more, employ more care and create a better all round experience.