No, there is no joining fee for carers or clients

The cost of care is determined by the level of care required. It may vary depending on the carers location, skills and experience and length of time they are required. Hourly care rates can cost anywhere between £17-29 and live-in care can cost upwards of £850.

Our fees are afordable and low due to our ultra low overheads We charge a small fee for the care you book. This is £6+VAT per hour for hourly care or £22+VAT per day for a live in carer. Rates can be reduced depending on the hours booked, we always do our best to make the care fees affordable and fair. Our fee helps run our services and offer our suport to families looking for better care at a more affordable price.

The service fee is paid to AtHome directly. We will invoice a client, usually when care is booked in, and client and carer have their agreement in place. This gives peace of mind to both carer and client that the booking is in place.

Carers set their own rates and urgent care can be charged at a higher rate with soem carers. Our rates stay the same or actually reduce over time. For a quick and accurate estimate, please get in touch

Carers set their pay bands. Many will negotiate, but we always recommend paying a fair wage, as this will encourage your carer to stay in the position and not look to move for a higher rate of pay. However, you can advertise a role at the rate you wish to pay.

Savings with AtHome can run into the hundreds each week depending on the type of care you need and the amount of care needed.

No, Carers on our platform are self-employed.

Carers often charge travel to and from their UK location to their booking. This is an industry norm. the equivalent of a second-class train ticket to and from a placement or a mileage rate, usually 45p a mile if they drive. They will may charge around £40 weekly for food allowance, or the client can include the food for the carer in their usual food shop. The carer will invoice the client directly for additional expenses.

You pay your carer directly, by whatever method you both agree.

The AtHome service fee is paid directly to AtHome with a direct debit or bank transfer.

Yes, we can arrange either a video call or a phone call after you view their profile. Please note, that you will be agreeing to our terms of the AtHome service.

Handover arrangements should be agreed directly between clients and carers. We would recommend that handovers take place where possible at 12 midday so carers can be paid a half day for both the day they commence an assignment and the day they finish an assignment. If a carer is traveling to their assignment, a client may wish to allow travel time - this is at the discretion of the client

Yes, we only allow self-employed carers and companions to register on the AtHome portal.

AtHome is classified as an ‘introductory agency’ we do not manage any aspect of or oversee care.

We provide all of the tools and agreements and forms you are likely to need to engage your carer, and we offer support on your care journey.

You can pay your carer however you both agree is suitable

Our mission is to ensure carers receive fair pay and clients are satisfied and receive good care at a fair price.

We invoice our fees separately

Self employed carers are required to provide a variety of information to us, including, a DBS check, right to right-to-work in the UK, ID such as a passport, among other certificates. They will be available for your perusal. Please ensure that you are happy you have chosen the right carer for your requirements.

Yes, we help clients in England, Scotland, Wales, and Northern Ireland. We have over 1500 registered carer-givers on our platform, covering all areas of the UK

As we are an introductory agency, we are not permitted to train carers. Carers often have their own certifications to share with their clients

This will depend on your care needs and the agreement with the carer. For live in care, generally, carers will work a 10 hour working day, with a 2 hour break. For hourly care anything from 1 hour can be requested.

The terms and hours of work will be agreed between you and your carer before care commences. This will be noted in the agreement contract you complete with the carer.

Yes, we request that all self-employed carers have their own insurance or opt into the insurance we can provide at their request.

For live in care you must give 7 days notice to cancel the contract. For hourly care, then you must give 48 hrs notice to cancel the contract. This applies to both carers and clients and varies for hourly care and live-in care and what you have agreed directly between the carer and client may differ.

For live-in care, carers can work on a variety of shift patterns. It varies from carer to carer and role to role. A Carer and a Client can agree the pattern that suits them both best.

A clean and prepared separate bedroom, suitable bathing and toilet facilities, clean bedding, and provision of ample food, any specific dietary requirments and costs a carer may have will be met by the carer. Most carers are happy to eat with the client and prepare and eat the same food and most carers are happy to share a bathroom, but if this will be a requirement, it should be advised to the carer.