ATHOME CARE GROUP LTD 
ACCEPTABLE USE POLICY 
 

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE 

What's in these terms? 

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any way. We take the safety of our clients and our carers very seriously and would kindly ask that you respect the terms of this policy and use our site with respect. 

Who we are and how to contact us 

www.athomecaregroup.co.uk is a site operated by AtHome Care Group Ltd ("We"). We are a limited company registered in England and Wales under company number 13846347, with our registered office is at 66 Gloucester Road, Bishopston, Bristol, England, BS7 8BH. 

To contact us, please email help@athomecaregroup.co.uk.  

By using our site you accept these terms 

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference. 

There are other terms that may apply to you 

Our Terms of Website Use [INSERT AS LINK TO SITE'S TERMS AND CONDITIONS] also apply to your use of our site. 

We may make changes to the terms of this policy 

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.  

Prohibited uses 

You may not use our site: 

  • In any way that breaches any applicable local, national or international law or regulation. 

  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect. 

  • For the purpose of harming or attempting to harm minors or vulnerable persons in any way. 

  • To bully, insult, intimidate or humiliate any person. 

  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards  

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). 

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 

You also agree: 

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use [INSERT AS LINK TO SITE'S TERMS OF USE]. 

  • Not to access without authority, interfere with, damage or disrupt: 

  • any part of our site; 

  • any equipment or network on which our site is stored;  

  • any software used in the provision of our site; or  

  • any equipment or network or software owned or used by any third party. 

Interactive services 

We may from time to time provide interactive services on our site, including, without limitation: 

  • Video-sharing facilities. 

  • Chat facility between us and users. 

  • Messaging facilities 

(interactive services.) 

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). 

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.  

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. 

Content standards 

These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.  

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. 

We will determine, in its discretion, whether a Contribution breaches the Content Standards. 

A Contribution must: 

  • Be accurate (where it states facts). 

  • Be genuinely held (where it states opinions). 

  • Comply with the law applicable in England and Wales and in any country from which it is posted. 

A Contribution must not: 

  • Be defamatory of any person. 

  • Be obscene, offensive, hateful or inflammatory. 

  • Bully, insult, intimidate or humiliate. 

  • Promote sexually explicit material. 

  • Include child sexual abuse material. 

  • Promote violence. 

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. 

  • Infringe any copyright, database right or trade mark of any other person. 

  • Be likely to deceive any person. 

  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence. 

  • Promote any illegal content or activity. 

  • Be in contempt of court. 

  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety. 

  • Be likely to harass, upset, embarrass, alarm or annoy any other person. 

  • Impersonate any person or misrepresent your identity or affiliation with any person. 

  • Give the impression that the Contribution emanates from us, if this is not the case. 

  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse. 

  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism. 

For the avoidance of doubt, for any Contribution in the form of video content: 

  • You must not upload a video containing harmful material. 

  • You must not upload a video containing any advertising for any commercial products including cigarettes and other tobacco products, electronic cigarettes or electronic cigarette refill containers, and prescription-only medicine; or for alcoholic drinks. 

  • Any advertising included in a video you upload must not: 

  • prejudice respect for human dignity; 

  • include or promote discrimination based on sex, racial or ethnic origin, nationality, religion or belief, disability, age or sexual orientation; 

  • encourage behaviour prejudicial to health or safety; 

  • encourage behaviour grossly prejudicial to the protection of the environment; 

  • cause physical, mental or moral detriment to persons under the age of 18; 

  • directly exhort such persons to purchase or rent goods or services in a manner which exploits their inexperience or credulity; 

  • directly encourage such persons to persuade their parents or others to purchase or rent goods or services; 

  • exploit the trust of such persons in parents, teachers or others; or 

  • unreasonably show such persons in dangerous situations. 

  • You must use the functionality provided on our site to declare whether, as far as you know or can reasonably be expected to know, any video contains advertising. 

Breach of this policy 

When we consider that a breach of this acceptable use policy has occurred, we may take such legal and technical action as we deem appropriate.   

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use [INSERT AS LINK TO TERMS OF USE] upon which you are permitted to use our site, and may result in our taking all or any of the following actions: 

  • Immediate, temporary or permanent withdrawal of your right to use our site. 

  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our site. 

  • Issue of a warning to you. 

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. 

  • Further legal action against you. 

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. 

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. 

How this contract can be transferred 

We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms. 

Which country's laws apply to any disputes? 

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.